Order help

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Order History

To check your order history and/or status you must be a registered shopper and be signed in at the time of previous and/or current purchase(s) to enable our site to keep your order history.

Instructions to check your order history and status:

  1. Click "SIGN IN" at the top menu on the right side.
  2. Enter the e-mail address you registered with and your password. Click the "Sign In" button on the bottom right of the page. If you forgot your password, then at the bottom of that screen is a "Forgot Password" link to assist you. Click that link and once you retrieve your password then perform this step.
  3. Once you are signed in, click "My Account" in the top red menu to open the My Account page.
  4. On the My Account page, under the My Account Options title, click "View Order History".

If you require additional assistance please contact us.

Returns

Returns of unopened and unadulterated products are eligible. Actual shipping charges and/or handling fees are non-refundable. Orders may be subject to a restocking fee. We're sorry, returns sent via collect freight cannot be accepted.

To return an eligible product send the product, using a tracking and signature service, prepaid freight, to:

Product Returns
Rawhide Distributors, Inc.
745 Birginal Dr Ste B
Bensenville, IL 60106

  RMA - Return Merchandise Authorization Information

To return a product that is defective, that you did not order, or that we sent you in error:

  1. Send us an e-mail, or use the Contact link at the top of the page, and describe the situation.
  2. Wait for us to reply to you with a Return Merchandise Authorization Number (RMA) within 48-72 hours.
  3. Tape the box securely for shipping and leave in the designated area for the courier to pickup.

Guarantee

All of our products come with a money-back guarantee. We guarantee our products to be free from defects for 30 days after the purchase.
If you wish to return a product please feel free to do so using our return instructions.
If you find your product is defective, or if you want to return product that arrived in error, or if a product arrives which you did not order then please contact us for a Return Merchandise Authorization.

Discounts

  • 10% Off Monthly and Bi-Monthly Repeat Orders. Monthly orders can be started by selecting a frequency in the drop down Auto-Repeat selector on the product page. You may also change any previous regular order to a repeating order by hovering your mouse over "Repeat Orders" in the red menu bar above and click "Upgrade Order". When the new page loads complete the top section, then scroll down to complete the "Upgrade/Downgrade/Cancel/Restart" section and choose the repeat option you prefer from the drop down menu. Scroll to the bottom of the page, add any comments if you like, then enter the code provided and click the Submit button. Your most recent order will be upgraded to a repeat order with the discount. For more details click the "Repeat Orders" link in the red menu bar above.
  • Friends in Need Program:  10% discount on any repeating order that ships directly to any verified 501c3 pet shelter of your choice. 10% discount will be applied during final order processing.  Discount will not immediately show on your online invoice after purchase, but it will be received and reflected accurately on your payment statement. Check with your shelter and/or accountant to verify if it is tax deductible. Other restrictions may apply.  Why only repeating orders?  Repeat order automation reduces our costs, and with our supplemental donation to the shelter of your choice this enables us to offer the 10% discount amount.   
  • Refer a Friend 10% Off: When you refer a friend, tell them to put your name and e-mail address in the Delivery Instructions / Comments Box on the payment page at the time they complete their purchase.  We will send you a coupon code for 10% off your next order.  Limit 1 refer a friend promotion per friend-match.  Other restrictions apply.
  • Competitor Pricing: If you buy from a competitor for a lower price e-mail us a copy of the invoice for a price match and a 10% discount on your next purchase from us. Must be similar quality, other restrictions apply.
  • Bulk Purchase / Wholesale Purchase Program:  Each product has bulk buy discounts directly on the product's page.  As you buy larger quantities of the product you'll see the product price per unit decreases for that bulk purchase.  For most items the price drops at 30, 60 or 90 pieces.  Some drop at 50, 100 and 200 pieces.  The highest quantity discount specific to each product, be it 90 pieces or 200 pieces, is our wholesale price.  The quantity discount is automatically applied when the product is added to your shopping cart. 
    Distributor pricing requires purchasing full truck-loads, increments of $60,000 or more, at a time.  If you would like distributor pricing please contact sales@rawhidedistributors.com with your full company details and the balance sheet for the last 2 years attached in .pdf format. Go to the storefront to buy in bulk.
  • Not-for-profit Organizations:  We wish we could, but we are unable to donate to all the charities that contact us each month and be able to continue operations.   However, to achieve success we have developed a solution.  We do this by way of mutual benefit. 
    Step 1 - Instruct your members to shop at our store. 
    Step 2 - Tell your members to your not-for-profit organization name and organization contact information in the Delivery Instructions / Comments Box on the last payment page at the time they complete their purchase. 
    Step 3 - We will record each purchase and based on your organization's members purchases we will reciprocate with your organization accordingly with a donation for each sale. 
    To increase awareness you should provide promotional materials you create to all your members/patrons.  Each sale that is received that has your organization's name in the Special Instructions means you get a donation from us.  Restrictions apply. 
  • More discounts are announced regularly on our Facebook page, and through our newsletter.  Be sure to click the previous link(s) to like us or subscribe to our newsletter to be notified of new discounts.

Discounts cannot be combined.  Restrictions may apply.   

Go to the storefront.

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Shipping  

US Postal Service Priority Mail / Parcel Post Shipping Includes:

  1. Same day processing,
  2. Shipping to your home, business or a PO Box,
  3. Priority Mail: 2-3 day delivery, Parcel Post: Estimated 3-12 days+. Weather and seasonal (holiday) delays may extend the delivery time

FedEx and UPS Shipping Includes:

  1. Same day processing,
  2. Shipping to your home or business.  FedEx and UPS cannot ship to PO Boxes.
  3. Approximately 1-8 day delivery.  Weather and seasonal (holiday) delays may extend the delivery time.
  4. A FedEx or UPS truck may deliver the order to your home or business; or FedEx or UPS may deliver your order to your local post office and your US Mail carrier may make the final delivery to your home or business.

Signature Service Request:

When the carrier delivers the package to a residential location they leave the box by the front door and do not require a signature. If your residence is located in an area that this may be undesirable you may:

  • Indicate in the shipping instructions box found during the check-out process that Signature Service is Requested.
  • e-mail us indicating that Signature Service is Requested.
  • Rawhide Distributors cannot be held responsible for packages that have been confirmed as delivered to your address by the delivery scan but not received by you due to the package being removed by an unauthorized party.  If you have any concerns, please be sure to provide a delivery address where someone will be available to receive and sign for the package at the time of delivery.

Delivery time: 

FedEx / UPS Estimated Transit Time Map:

 Instructions to add multiple addresses to address drop down selector:

  1. Click "SIGN IN" at the top menu on the right side.
  2. Enter the e-mail address you registered with and your password. Click the "Sign In" button on the bottom right of the page. If you forgot your password, then at the bottom of that screen is a "Forgot Password" link to assist you. Click that link and once you retrieve your password then perform this step.
  3. Once you are signed in, click "My Account" in the top red menu to open the My Account page.
  4. On the My Account page, click the "Add Profile" button below any existing profiles listed.
  5. The "NickName" will be what is listed in the drop down selector that you'll click on during check-out. For example, you may type "Work", and then complete the fields below with your work name and address.
  6. Click the black "Save" button.
  7. Repeat processes 4-6 for each address you may use in the future.

To Change a NickName and/or an Address:

  1. Follow the instructions numbered 1, 2 and 3 above.
  2. In the "Account Profiles" list, click the name you wish to change.
  3. In the NickName field, change the name to what you prefer, and/or, update your address in the fields below.
  4. Click the black "Save" button on the bottom right of the page.

Local Pickup Information: 
Click for local pickup instructions in Adobe Acrobat .pdf.

  • A Pop-Up window will appear asking if you want to open the document. 
  • Allow the document to open for the page of instructions for you to print and get directions.

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Packing / Bagging

You are given an opportunity to be environmentally conscious (save the planet) by choosing loose packing. Your products are put into the box neatly, but loosely.

If you choose plastic bagged then depending on the item(s) size(s) they will be bagged similarly to retail packing. We use 14" or 9" (depending on the product) wide bags and load one row of product into each bag. The bag is then sealed with a heat sealer. There is a fee per item to bag the product. The fee is indicated on the drop down selector and varies in amount per product.