Repeat Orders

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PopularEach product page on the storefront has a drop down selector to give you the option of having your order repeat at an interval you choose with a discount. If you select the drop down option on any product, then that product will be automatically added to the Repeat Order Module and ship to you automatically at that interval you selected with the discount. This option is offered to save you money and for your convenience. The storefront order with the repeat option selected is not discounted. All monthly or every other month future orders shipped automatically using the Repeat Order Module paid by credit card are eligible for the customer loyalty discount. Shop at the storefront and choose a repeat option to save on all your future orders!

Repeat Order Advantages:

  • All future automatically-repeated monthly orders, or every other month orders, paid by credit credit card, are discounted. PayPal orders do not qualify (why not?). If you checked-out using PayPal please use the Secure and Encrypted Payment Update Page to provide a credit card payment method to qualify. 
  • Your order arrives automatically.
  • Change your order anytime.
  • Cancel anytime. No minimums, no contracts, no fees. 

Repeat Order Discounts:

  • Monthly: 15% Off (New orders effective 3/2015. Existing anniversary orders effective 2/2016.)
  • Every other month: 10% Off
  • Quarterly, Semi-Annually or Annually: For customer convenience.
  • Friends in Need (Rescue Shelter) Program: 10% Off Instantly. Important details and Instructions      

Repeat Order Changes:

If you wish to modify the contents or the payment method of your order you may do so at any time. We encourage changing the items in your order from time to time to give your pet variety.   Important: Logging into your actual storefront account and making a change will not update the Repeat Order Module.  You must use one of the following methods to successfully update your repeating order.  All repeat order modifications are replied to within 24 hours by an e-mailed Repeat Order Modification Confirmation form to the e-mail address we have on file, or to the e-mail address you provide on the modification form at the time of submission. If you do not receive this e-mail confirmation of change within 24 hours please contact us.

  1. Use the on-line Repeat Order Modification Form to:
    • convert a regular order into a repeating order,
    • change the items in your order,
    • request a shipment be sent immediately,
    • securely change your credit card information,
    • change the shipping date,
    • update your shipping address,
    • apply a vacation hold,
    • send us comments about your order that would be helpful for us to know.
  2. Use the Contact Us form.
  3. E-mail your request to:

Repeat Order Cancellation:

You may do so at any time. You are under no obligation to continue. Cancellations must be received a minimum of 24 hours prior to your next shipment due to the automatic processing. If you do not receive an e-mail confirmation within 24 hours then we did not receive your cancel request.

Repeat Order Termination:

  • Termination occurs when two or more orders are skipped without notifying us to hold the order.
  • To resume your repeat order after 2 months, the first month is charged at regular price and the discounted price is applied thereafter.
  • A new repeating order will need to be placed on the storefront after 4 months without notifying us to hold the order.

Repeat Order Anniversary Recalculation:

  • Repeat order product pricing is fixed on an annual basis*.  The repeat order product prices are updated to the current storefront price, and the discount is recalculated in your favor, on the repeat order anniversary.  The maximum product price increase will never exceed 10% using this method.
  • *Repeat order recalculation may occur at any time if special circumstances arise, but only with prior notice to you found on the invoice in the previous order shipping box.
  • Repeat order shipping amount may fluctuate slightly each month due to the constantly changing fuel surcharge price that is determined by the delivering carrier.